Booking and cancellation policy
Unless otherwise specified, booking payments are non-refundable.
*You should be 18 or above to check-in at the property. * Hotel Accommodation is generally on "run – of – house " basis. However, in the event, if the hotel accommodation in the requested hotel is not available, every effort will be made for an alternate hotel and will be advised accordingly. * Kukreja group hotels will do its best to give a positive confirmation in maximum 24hrs. *At the time of booking, the number of children accompanying parents should be specified along with the details of their ages to avoid any inconvenience at the time of check-in. *All payment will be accepted by the mode of Cash, Demand Draft, credit card and Cheque. *Kukreja group hotels shall not be responsible for any loss, injury or damage resulting from acts of God Dangers, Fire, Breakdown of machinery equipment or vehicles, acts of government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes. Further kukreja group hotels does not operate nor own any control on any means of transportation, sight seeing , therefore cannot assume any liability in cause of injury loss, damage, delay in any vehicle or for any reason whatsoever, or through acts of default of any supplier or company or person engaged in carrying out the arrangement. IMPORTANT If you have been confirmed an airport pick-up, please look for the Kukreja Group Hotels paging board on your arrival at the airport or railway station • In keeping with our heightened security procedures we request all guests to carry a photo-identity to present at check-in. Foreign nationals are required to present their Passport and valid visa. Indian nationals can present any one of the following: Passport, Driving License, Voter ID card • our standard check-in time is 24 hrs and check out time is 1200 hrs local time • Subject to availability of rooms, we can offer you an early check-in and late checkout facility (Maximum 2 Hours). • For us to guarantee you an early check-in, you will need to reserve the room from the previous night • If you need to cancel your reservation, please let us know by 2 Days Before, to avoid cancellation or no-show charges which could include the room tariff and applicable tax for the entire stay • Reservations exceeding 5 rooms on overlapping dates will be considered a group booking; hotel reserves the right to refuse such bookings on the basis of availability and may apply special rates • Rates are subject to change in case of change in validity periods, rate seasons, contracted periods, applicable laws and government policies • For all travel agent/tour operator bookings, terms and conditions as per the contract will apply