Important CC Info For Your Business

Instant World Booking is a recognized leader in credit card collection for hotels, hostels, and lodging worldwide, and offers the widest range of collection options with an integrated booking engine for hotel websites.  Because of this experience we get a lot questions from hotel managers on how to deal with difficult and unpleasant problems with credit card collections.  Here’s one question we recently received from a lodging partner regarding a reservation they accepted directly:

I had a situation recently where a scammer paid me with a credit card and then the rightful owner of the credit card reclaimed the money. This left me with a big overdraft and i am still trying to clear it. Is there no insurance against this sort of thing? When i approached my bank (bbva in Spain.) they said there was nothing they could do as there was no signed credit card receipt from the person who made the reservation. This person is a recognized scammer and I had an e-mail from him confirming the reservation which I showed to the bank and they just ignored it.  Who is wrong?

Unfortunately, in this situation, the customer is right.  In fact, the customer is always right in these situations since credit card companies protect the cardholder first.  In a fraud situation, there is nothing you can do to recover the loss, and this can be considered a cost of doing business with credit cards.

If you want to avoid having to deal with this type of online fraud entirely, consider using Instant World Booking’s reservation booking engine on your website.  Instant World Booking offers the most flexible and comprehensive set collection options available among any online provider today.  Any deposit amount can be collected by credit card for your website reservations.  Additionally, you will not have to deal with any disputes since Instant World Booking handles everything.  An even greater benefit is the Full No-show and Cancellation Protection offered with every hotel website booking engine.

http://www.instantworldbooking.com/booking-engine.php

 


March 2011 Newsletter

Countdown to Savings …

Try a New Front Desk System

IWBFrontDesk, a new property management system (PMS), will be available in just over 30 days.

Designed as an alternative to products like RezOvation ®, Webervations ®, SuperInn, Resnexus ®, Hostel Power, HostelMate, etc., IWBFrontDesk has one major advantage: Savings of 30% or more over many competing services. With prices so low, you can’t afford not to try it.

What is IWBFrontDesk?

IWBFrontDesk is a winning property management tool. Manage your rooms, guests, reservations, billing, calendar uploads, GDS feeds, etc.

Why winning? IWBFrontDesk was developed based on a leading PMS tool used for years by hotels, innkeepers, and hostels alike. Now, we combine the best features of time-tested technology with a new low price. It’s a win-win for all accommodations.

More Winning Services from IWB

Instant World Booking provides more low cost services to increase your business while saving money.

Booking Engine for your Website

High flexibility, low cost. Collect any deposit amount from your guests. Guaranteed lower cost than any competing service. Includes no-show and cancellation protection.

Credit Card Payment Services

Access credit card processing cheaply anywhere in the world. No merchant accounts, no bank applications. Collect from your guests for any travel-related expense, even for no-shows.

GDS Feeds

Coming soon…  Manage your calendar once. Feed to online GDS/IDS booking sites and other 3rd party online booking services. Lowest cost available anywhere.

List your Hotel, B&B or Hostel now

Never a cost to list. Increase your profit margin with our lowest industry commission rate.

Subscribe to this Newsletter

RezOvation ® is a registered trademark of Rezovation, LLC. Webervations ® is a registered trademark of ELG Hospitality, Inc. Resnexus ® is a registered trademark of Reservation Nexus.