Instant World Booking is a recognized leader in credit card collection for hotels, hostels, and lodging worldwide, and offers the widest range of collection options with an integrated booking engine for hotel websites. Because of this experience we get a lot questions from hotel managers on how to deal with difficult and unpleasant problems with credit card collections. Here’s one question we recently received from a lodging partner regarding a reservation they accepted directly:
I had a situation recently where a scammer paid me with a credit card and then the rightful owner of the credit card reclaimed the money. This left me with a big overdraft and i am still trying to clear it. Is there no insurance against this sort of thing? When i approached my bank (bbva in Spain.) they said there was nothing they could do as there was no signed credit card receipt from the person who made the reservation. This person is a recognized scammer and I had an e-mail from him confirming the reservation which I showed to the bank and they just ignored it. Who is wrong?
Unfortunately, in this situation, the customer is right. In fact, the customer is always right in these situations since credit card companies protect the cardholder first. In a fraud situation, there is nothing you can do to recover the loss, and this can be considered a cost of doing business with credit cards.
If you want to avoid having to deal with this type of online fraud entirely, consider using Instant World Booking’s reservation booking engine on your website. Instant World Booking offers the most flexible and comprehensive set collection options available among any online provider today. Any deposit amount can be collected by credit card for your website reservations. Additionally, you will not have to deal with any disputes since Instant World Booking handles everything. An even greater benefit is the Full No-show and Cancellation Protection offered with every hotel website booking engine.