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 Value for Money  3.0
 Rooms  3.5
 Cleanliness  3.5
 Location  3.0
 Security & Safety  3.5
 Service & Staff  3.0
 Food / Dining  2.5
 Total  3.2

"It was very bad experience !!!!!"

User Rating:  2.4
Reviewer:   Moshe L. of New york, United States
Reviewed:   May 28, 2011  (see hotel reviews from Instantworldbooking.com)
Traveled:   May 2011     Type:   Other
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
It was a bad experience !!!

"Hangzhou West Lake Hotel Experience"

User Rating:  4.1
Reviewer:   Shirley N. of Taguig City, Philippines
Reviewed:   June 11, 2010  (see hotel reviews from Instantworldbooking.com)
Traveled:   May 2010     Type:   Family
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
It was our first time in Hangzhou, and we had a pleasant stay in the Hotel. The staff, though not very well versed in English, as we used Mandarin to communicate, went out of their way to offer assistance. They even helped arrange for us to get tickets to the Expo.

The rooms were spacious and very comfortable.


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