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 Value for Money  4.0
 Rooms  4.0
 Cleanliness  5.0
 Location  4.0
 Security & Safety  4.0
 Service & Staff  2.0
 Food / Dining  4.0
 Total  4.0

"Almost good"

User Rating:  4.0
Reviewer:   Krista H. of London, United Kingdom
Reviewed:   June 28, 2016  (see hotel reviews from Instantworldbooking.com)
Traveled:   June 2016     Type:   Single
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
The hostel itself is good, rooms are clean, beds are comfortable, breakfast is good.
But the service is not so stellar. Unless everything goes smoothly, you check in, stay, check out, no problems, then it's a great place.
But if there's a problem, then it's not so good. They messed up my reservation when I arrived. Check in is 4pm, I arrived at 11am, they checked me in early, I payed for my stay, it was great after a 2day bus trip.
Then when I was asleep I got a phone call at 1am that I didn't pay and I have to. I said I did and we agreed we'll talk about it tomorrow. 10 minutes later a staff member's knocking on the door that I didn't pay, who checked me in, of course I didn't know as none of the staff member told me their name.
Long story short, by checking me in early on paper, I signed and payed for everything and they didn't put it in the computer.
Staff apologized, and told me they actually did me a favour checking in early. Well, waking me up 1am is not so much a favour, I would've been better off checking in late.
Checking out is difficult too if you have to leave early because the reception is closed till 8am.

I would recommend another place to stay even if it's a bit pricier, but if you're on a budget, go for it, don't expect too much though.


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