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 Value for Money  3.0
 Rooms  3.0
 Cleanliness  3.0
 Location  2.0
 Security & Safety  2.0
 Service & Staff  1.0
 Food / Dining  2.0
 Total  2.4

"Unsympathetic and Uncompromising"

User Rating:  2.4
Reviewer:   Gus S. of Bristol, United Kingdom
Reviewed:   September 15, 2017  (see hotel reviews from Instantworldbooking.com)
Traveled:   August 2017     Type:   Couple
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
This was a very disappointing experience - We thought we were booking in Bonconvento (near Bologna Airport) not Buonconvento (as you can see, an easy mistake!). We discovered our error within within hours of booking and contacted the accommodation to apologise - They were totally unsympathetic and uncompromising, refusing to cancel our booking, despite the booking company offering to refund all their fees!!...... Forcing us to stay three and a half hours from the Airport for a 6am flight!! We will not return :(


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