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 Value for Money  4.0
 Rooms  3.7
 Cleanliness  3.5
 Location  4.3
 Security & Safety  4.1
 Service & Staff  4.2
 Food / Dining  4.2
 Total  4.0

"I hope my stay was an anomaly..."

User Rating:  1.5
Reviewer:   Stephanie C. of Petaluma, United States
Reviewed:   July 10, 2016  (see hotel reviews from
Traveled:   June 2016     Type:   Single
1 2 3 4 5
 Value for Money
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
Lively hostel with a nice reception, it went downhill from there. The staff closed up early to go out on the town. None of the four fans stashed in a hallway worked and it was HOT. I tried to sleep but it was too hot so I attempted a shower. The floor was wet and dirty, not way to tell when this bathroom was cleaned. The shower curtain was mildewy and I really wish I had some flip flops to shower with. The sink was full of murky water and didnt drain and the towel rack was busted. My only consolation was finding an ice pack in the freezer to sleep with... when I could sleep. None of the doors fully closed, the outlets barely worked (my iPhone charged from dead to 32% only after a full night plugged in). Then at 3am I was abruptly awakened by the staff and five other guests who decided to post up outside the flimsy girls dorm door to noisily eat pancakes in a drunken stopper. I asked them t be quiet but that was a fools errand. The second time I got up I told them to relocate because it just wasn't working. They obliged but apparently only t wake another couple on the other side of the hostel. The state of the hostel was gross, the staff were nice and well meaning but followed no rules of conduct that I could tell. I couldn't wait to get out of there the next morning. The woman working the desk then was nice and wrote down my claims. I sent an email detailing the events and asking for a refund and did not hear back. Sucks this is the only hostel in Albuquerque. I almost left with such a bad taste in my mouth. Glad I went to yoga at grassroots yoga, got a fresh squeezed lemonade at humble coffee and the best bahn mi of my life at bahn mi coda before I headed to my next destination.

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