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 Value for Money  1.0
 Rooms  1.0
 Cleanliness  1.0
 Location  1.5
 Security & Safety  1.0
 Service & Staff  1.0
 Food / Dining  1.0
 Total  1.1

"The Worst"

User Rating:  1.2
Reviewer:   C L. of France, France
Reviewed:   August 24, 2009  (see hotel reviews from Instantworldbooking.com)
Traveled:   August 2009     Type:   Couple
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
The owner Daniel was extremely rude to us. We don't know if he is a new owner of this property, but we had heard very nice things about it. On arriving, we were sorely disappointed. There's no way this was the same management we had read about before.

We had a confirmed reservation booked online, and when we presented it, the owner got angry and refused to give us the room we booked for the rate booked. We've booked all over Europe and never had this problem before. Well Daniel offered us the same room for a much higher price, but we said forget it, and moved on. There are many nicer places to stay in San Sebastian / Donostia.

"reservation non validée"

User Rating:  1.0
Reviewer:   Perez F. of biganos, France
Reviewed:   August 21, 2009  (see hotel reviews from Europeinstantbooking.com)
Traveled:   August 2009     Type:   Other
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
bonjour, suite à la reservation pour l'hotel UMORE ONA BI à SAN SEBASTIAN pour la nuit du 12 aout 2009 faite sur internet chez vous et dont 14euros m'on été retiré, je me suis presenté à l'hotel vers 16h et ma reservation n'avait pas été validé selon l'hotel et de plus celui-ci était complet ainsi que tout les autres hotel aux alentours, nous avons donc dormi chez des gens pour la somme de 140euros; de plus l'hotel m'a assuré ne pas travailler avec vous et m'a imprimé un papier les degageant de toutes responsabilité
merci de m'informer du pourquoi la reservation n'a pas été faite et de me rembourser


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